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Terms of sales

Our Terms of Sales are available in french as « Conditions générales de vente » at this url :

http://www.majesticfilatures.com/fr/content/3-conditions-generales-de-ventes

This translation is only here as information, it has no legal value. The only legitimate document is the French version of our Terms of sales.

Preamble :

RAF is the company operating the WWW.MAJESTICFILATURES.COM website whose registered office is located at 48, rue Alphonse Penaud - 75020 Paris, registered with the RCS Paris under number 505 365 452 00018.

BETWEEN :

RAF

SARL company with a capital of 10 000 €

AND

Any individual making a purchase of the product on the site.

For the purposes hereof, it is agreed that the Customer and RAFseront referred to as the "Parties" and individually as a "Party". These terms and conditions (hereinafter the "General Conditions") govern the sale of products made by RAFdepuis the Site.

RAF reserves the right to modify at any time these terms and conditions by posting a new version on the Site. The terms and conditions of sale are those in force on the Site at the time of placing the order by the Customer. Any order for a product offered on the Site constitutes full acceptance by the Customer of terms and conditions in force at the time of placing the order.

 

ARTICLE 1 : OBJECT

These general conditions of sale is to define the conditions under which the products are sold by RAFau Client. They thereby adjusting the various stages of completion of the sale: from the placement of the order by the Customer upon delivery of the product.

 

ARTICLE 2 : PRODUCTS

The products offered for sale by RAFsont those on the Site at the date of its consultation. The photographs illustrating the products are not contractual, each is also the subject of a listing. RAF is committed to delivering products comply with European regulations concerning the safety and health of persons, including legislation on regulated chemicals.

The company reserves the right to refuse any order from a customer with whom there is a dispute.

The offers presented are valid until they are announced on the Site and within the limits of available stocks.

The offers presented are valid subject to availability. Information on the availability of products are provided to the Buyer at the time of placing the order.

 

In the case of unavailability of product after placing the order:

- The buyer will be notified by email as soon as possible.

- The Order of the Buyer will be canceled and your bank account will not be debited.

- Customer Service will contact the Buyer to inform of the cancellation of its order and offer to renew its control, with the exception of product not available.

ARTICLE 3 : PRICES

Prices are indicated in euros all taxes, excluding delivery charges.

The company reserves the right to change prices at any time but the products ordered are charged at prevailing prices at the time of the order.

Shipping fees are communicated to the Client on the order summary before validation of the latter; they are expressed inclusive of all taxes, unless special offer. These costs are borne by the Customer and are charged in addition to the product sales price.

The transfer of risk of loss and deterioration of the products will be realized after delivery and receipt of goods by the Customer.

 

ARTICLE 4 : ORDER AND PAYMENT OF PRODUCTS

4.1 Placing the order

- Step 1: the Client checks the contents of his cart, he can modify his order (product, size, quantity).

After checking the order and if necessary modified, the Customer selects the country of delivery and then validates the basket in order to finalize the order by clicking on the button "access to payment".

- Step 2: The Client registers on the site or identifies.

- Step 3: The Client checks his delivery address, accept the terms and conditions and clicking on the button "access to payment" it accesses the banking partner's site.

- Step 4: Entering bank details: Customer will access then the secure payment screen RAF partner.

Payment is made online by credit card on the platform of the banking partner RAF.

4.2 Order Confirmation

Upon acceptance of the payment, the Customer will receive an e-mail confirmation of the order. Confirmation remind all items ordered, billing address and delivery.

 

The validation of the order by the Customer and the order confirmation sent to the Customer by email RAFsuite by the acceptance of payment worth conclusion of a sale agreement between the Parties and acceptance of the Terms and Conditions.

The customer who placed an order will have the option to print the invoice by connecting to the Site in order tracking space provided for this purpose. RAF reserves the right not to confirm the order if the Client is the author of abnormal or abusive claims, abnormal commands to the quantities ordered, exchanges and abnormal or abusive returns, or if the price of the products of the order is manifestly wrong and if existing dispute with the Client.

 

Customer service RAFest company at the Customer's disposal for any questions regarding the order. Customer service is available by email.

 

serviceclients@majesticfilatures.com

4.3. Payment

The price of products purchased and payable in cash in full on the day of placing the order by the Customer.

Payment is made online by credit card (CB / VISA / MASTERCARD / AMEX) at the time of validation of the order by the Customer.

The removal of the license application of the card is made at the time of confirmation of the order on the Site, except in case of unavailability of servers. RAFse reserves the right to make a new debit authorization request in the event that the first could not succeed due to unavailability of servers.

In the event of a default in payment, incorrect address or other problem on the Customer's account, RAFpourra block the Customer's order until the problem.

In case of fraudulent use of his credit card on the Site, the Customer should contact RAFpar mail to the following address serviceclients@majesticfilatures.com.

Transactions on the site are secured by the payment system RAF partner HSBC.

All information exchanged to process the payment is encrypted using SSL (Secure Socket Layer). These data can not be detected, intercepted or used by third parties. At no time should the Client financial data travels over the computer system RAF.

The bank verifies that the connection with the Client's browser is secure before sending the payment form to the banking institution that performs financial transaction.

The bank is a technical service provider, it does not take care of disputes linked to the orders, which are processed by RAFcomme specified above or if necessary by the Client's bank.

4.4. Archiving of the order

The order confirmation is recorded on the RAF records themselves stored on a reliable and durable. Customer agrees that the order confirmation is considered as proof of the contractual relationship between the parties.
Customer service RAFest company at the Customer's disposal for any questions regarding the order. Customer service is available by email.

 

ARTICLE 5 : DELIVERY

RAF uses the services acknowledged LAPOSTE and DHL for shipping and delivery of products ordered by the Customer.

Rates and delivery times vary depending on the country of destination specified by the Client as the delivery address at the time of order and is authentic.

As selected by the Customer, the corresponding price will be automatically shown in the order process and appear on the order summary.

 

ARTICLE 6 : RECEIPT OF THE ORDER - COMPLAINTS - RETURNS

Pursuant to Article L 121-20 of the Consumer Code, the Customer has a period of fifteen days from the receipt of the products, to retract without having to give reasons or pay penalties except the cost of return of the products, which will all be sent at once, as new, unworn, unwashed, unopened and with original tags, also in perfect state:

RAF, 48 rue Alphonse Penaud, 75020 Paris

The Customer shall observe the following procedure:

- No returns will be accepted without following this procedure.

- Risk and return costs are the sole responsibility of the Customer.

When non-compliance has been established, RAF propose to Client:

- Replacement of the product (s) in charge of RAF.

- The return of the price of the returned products and shipping charges, no later than within 30 days from the mailing date of the notification of confirmation of non-compliance by the Customer of RAF service.

Orders paid in part or in whole with a voucher code will be good to have a new code if returned articles.

 

ARTICLE 7 : PERSONAL DATA

RAF company collects certain information necessary to process orders.

These data are not only required to process the Customer's order by RAF, but also to provide the Client with information about the brand on the Site or make him get commercial offers, if the Customer accepts validating his order and creating a Client account.

The information is strictly confidential and is mentioned by an asterisk (*) when necessary to RAF and / or its service providers as part of the management of the customer order.

Following any injunction or legal authorities to defend its rights or those of its employees, customers or any other person, RAF may communicate this data to bodies and authorities legally entitled.

RAF company is committed to take all necessary precautions to ensure the security of its files and the protection of its computer system, and in particular to prevent the personal information of the Customer being distorted, damaged or that unauthorized parties have access.

Customer's personal information is sent and stored by the web host located in France, including the coordinates listed on the website under "Legal Information".

According to the law "Informatique et Liberté" of January 6, 1978, as amended by the Act of 6 August 2004, the Customer has a right to access, rectify, modify and delete personal data.

The site is declared to the Commission Nationale Informatique et Libertés - CNIL under number 1824638

The Customer may exercise this right by sending a letter to the following address or by email, stating your full name, email and mailing address:

 RAF, 48 rue Alphonse Penaud, 75020 Paris

The Customer may also amend his personal details from its customer space by identifying themselves with their email address and password.

 

ARTICLE 8 : COOKIES

To process the Customer's order, and in order to better understand their needs and customize the services offered on the Site, RAF uses cookies.

A cookie is a file stored on the hard disk of the Client PC that aims to report its passage on the Site.

Cookies remember, the Customer's visiting time on the Site, its identity (known thanks to his email address and password) and the contents of his cart. Once disconnected from the Site, this information is stored for 30 (thirty) days before being permanently deleted.

Customer may oppose the registration of cookies by configuring their browser. They lose any customization of the service that it is offered on the Site.

 

ARTICLE 9 : LIMITATION OF LIABILITY

Placing an order on the Site implies knowledge and acceptance of the procedures on the Internet in particular as regards technical performance, response time, connection, questions or transfer information, the risks of cut the risk of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet.

  RAF society can not under any circumstances be liable for any direct or indirect damage resulting from misuse or incidents related to the use of the computer, the Internet, maintenance or malfunction of the servers, the telephone line or any other technical connection, the Customer's connection to the Site is doing under his responsibility.

 

ARTICLE 10 : MAJOR FORCE

RAF company will not be liable for the total or partial non-performance of its obligations under the order placed by the Customer, if the non-performance is caused by an event of force majeure as defined by positive law.

  In such a case, RAF notify the Customer of the occurrence of such an event within 3 (three) days following its occurrence, by email.

  After a period of a month, and in the event or event constituting a case of force majeure persists, the order will be canceled and, if applicable, the recoverable RAF on the credit card used for the placement of the order within a maximum of thirty days.

 

ARTICLE 11 : LAW

The general conditions of sale are performed and construed in accordance with French law. In case of disputes addressed by the Customer RAF priority for an amicable solution and failing agreement, the ordinary courts will have jurisdiction.