en

Delivery & return

Delivery

Following your order confirmation, your package will be prepared and shipped within two business days. During sales or promotions, shipping times may be extended.


You will receive an email informing you of the shipment of your package. The status of your order is visible at any time on your account, in the page "History of your orders" and you can also find the tracking number of your package to track its routing.


We use the services of LAPOSTE and UPS for the shipping and delivery of your orders. Rates and delivery times vary depending on the weight of your items and the country of destination linked to your delivery address that you provide at the time of your order.

To allow you to have a direct view of the shipping costs on your order, you can estimate the shipping costs in your basket, via the "Estimate" feature.

Packages are delivered against signature to the delivery address indicated on your order confirmation. In case of absence, the driver leaves a notice of passage inviting you to make an appointment for a delivery at a later date, delivers your package on hold at the post office or at a relay point, or can also drop your parcel at guardian or neighbor.

Packages waiting at the post office or pickup point are for an average of 10 to 15 days. In the event that you have not been able to collect your package in time, it will be returned to us. We will come back to you upon receipt of your package at the warehouse, in order to find a solution together.

Here are the different carriers to whom we entrust your packages:

COUNTRY OF DELIVERY

DELIVERY METHOD 

France

Colissimo - delivery at home with signature

Colissimo - delivery at the Post Office or Pick-up Point 

Europe

Colissimo and its European Partners - delivery at home with signature

Outside Europe

UPS Worldwide Saver - delivery at home with signature

It is currently not possible to make a delivery to our stores. We are actively working to offer you this service soon.

Returns and refunds

You have 14 days from the receipt of your order to return your items to us:

  • in their original packaging,
  • in perfect condition (unworn, unwashed, unstained), complete (s) (i.e. with accessories, labels, ...),
  • accompanied by the return slip that you will have printed from your account after requesting it online.

We reserve the right to refuse your return and to cancel the refund if these return conditions are not met.

The responsibility for the return and the return costs remain your responsibility (see our general conditions of sale), except in the event of non-conformity of your order noted by our Customer Service. In this case, a transport slip will be sent to you to cover the return costs.


Follow the steps to make your return request online:

  1. Log in by clicking on the "my account" icon at the top right of the main page

  2. By clicking on the "my account" icon, go to the "My order history" section and select the order concerned, then click on "see details"

  3. In "My articles", select the product (s) you wish to return and the reason(s) for the return. You can tell us in a comment the desired size in case of exchange. Click on send. You will receive an email once your return request has been validated by the Customer Service.

  4. Log in and access the "My Returns" section. Download and print your return slip to put inside the package

  5. Send your item(s) to the address indicated on your return slip:

C-LOG Retour Commande Web
ZAC Paris Oise
Bat.C - Cellule 1
60126 LONGUEIL-SAINTE-MARIE
FRANCE

If you have placed your order as a guest, you can contact the Customer Service by email serviceclients@majesticfilatures.fr or by phone at +33 (0)9 71 00 33 41 Monday to Thursday from 10 a.m. to 1 p.m. and from 3 p.m. to 6 p.m and until 5 p.m. on Friday.

The return costs are your responsibility, we advise you to make a tracking shipment with a tracking number to avoid any problem due to delivery.

Method and deadline for refund

The refund will be made on the payment card used during the validation of the order. This will be done within 14 days after receipt of the returned package by our warehouse.

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