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Questions/ Answers

Do you have any questions about an order, an item or our shop ?

Our team answer your questions...

Your most frequent questions

My payment

I cannot pay my order. What can I do ?

The payment can be refused for several reasons: the 3D secure code sent by your bank has not been entered or is wrong, the bank details you have entered do not correspond to your current credit card, your banking limit may be exceeded ...

However, if the problem persists, do not hesitate to contact us by e-mail on the page "Contact us" or by phone at the opening hours from 9 am to 1 pm - and from 2 pm to 6 pm from Monday to Thursday and until 5 pm on Friday at +33 (0)9 71 00 33 41 and ask for the customer. We will be able to send you a new email link to the online payment page to make your purchase.

 

Where can I find my invoice?

In an eco-responsible approach, consistent with our manufacturing in Europe and the use of recycled fibers for some of our models, we minimize the use of paper and plastic in our packages. That's why you will not find an invoice in your package or a delivery note.

Your invoice is dematerialized and accessible in your account, on your order history by clicking on the order concerned.

Our packages are also reusable for the return of your item(s). A self-adhesive tape allows you to close the packaging. You can then return your package.

My orders

Is it possible to cancel or modify an order?

To guarantee a fast delivery, your order is sent directly to our warehouse for the preparation of your package. You can not cancel or change your order.

However, if you no longer wish to receive your order, you have the option to refuse your parcel when being delivered bu the deliveryman. The package would then be returned to us.

You can contact the customer service via the form on the page "Contact us". You can also call us at the opening hours from 9 am to 1 pm - and from 2 pm to 6 pm from Monday to Thursday and until 5 pm on Friday at +33 (0)9 71 00 33 41 and ask the e-commerce customer service.

Are the items added to my cart reserved for me?

The stock of our items remains available to all customers while they are in your basket and are not reserved. Finalizing your order with the payment will block the items you want.

An article was a victim of its success, how to know if it will be available again?

On the item page, you can add your email in the field provided for this purpose "notify me of the availability of this article" so that we can inform you when this item would be available again for sale.

I have a voucher/coupon code, how can I use it?

To use your coupon code, simply enter it when confirming your shopping cart, in the box reserved for this purpose "You have a voucher", above the Total Price, then click on "add".You can also copy / paste the coupon code to avoid typing errors.

Once the code has been entered and added, the total amount of your shopping cart is automatically recalculated with your reduction.

My delivery

When will I receive my order ?

If you have placed an order before 1:00 PM, we will prepare your order and your package will be ready to be shipped within 48 business hours.

This period may be extended during sales or other exclusive offers. To this can also be added delays in delivery from our transport partners.

How much are the shipping costs ?

Here are the different carriers to whom we entrust your packages:

COUNTRY OF DELIVERY

DELIVERY MODE 

France

Colissimo - home delivery against signature

Colissimo - delivery to a pick-up point / post office 

Europe

Colissimo European partners - home delivery against signature

Countries outside Europe

UPS worldwide saver - home delivery against signature against signature

The shipping costs differ depending on the country of destination and the weight of your package. You can estimate the cost of delivery at the time of validating your basket. You can find more information in the Delivery & Returns page.

Take the opportunity to shop online, shipping is offered for orders from €200 in France!

My returns and refunds

How can I ask for a return and get a refund?

The return is possible up to 14 days after receipt of your order. You must submit your return request online. Follow the steps on our Delivery & Return page

Our packaging is reusable thanks to its second self-adhesive strip which allows you to close the box. You can therefore put your items to return there as well as the return slip that you have printed. As specified in our General Terms of Sale, the return costs are your responsibility and we advise you to send your return package with a postal tracking solution such as colissimo for example.

Once your package has been received and validated by our warehouse, we will refund you within 14 working days on the bank card used to pay for your order.

 

Can I do an exchange in store?

It is possible to make a return in a MAJESTIC FILATURES store for a standard exchange (same article of a different size or color) or an article of a higher value.

When you request your return online, please specify the store in which you want to go (you can choose your store on the page "Our stores"). Once your return request is accepted by our Customer Service, you can go to the store MAJESTIC FILATURES with your invoice and return slip.

The chosen store will be informed of your arrival and our sales teams will be at your disposal to help you find your item in the right size or color.

Can I have a refund in store?

For now, it is not possible to get refund of your e-commerce order back in the shop.

What should I do if I have a problem with my item?

We pay special attention to the quality of our clothes. However, it may happen that a defect escapes our checks. You can then contact our customer service teams by email (form in page"contact us") or by phone at +33 (0)9 71 00 33 41You can send us a photo of the defect that you note, this will allow us to inform our quality department. We will contact you as soon as possible.

Thank you for helping us improve the quality of our clothing.

My personal data - My account

How can I update my personal information?

You can always change your password, mail, addresses in your account under the heading "My personal information".

How can I subscribe to the newsletter?

You can leave us your email at the bottom of the home page or if you have an account, go to the page "My personal information" and sign up for the newsletter.

How can I unsubscribe from the newsletter?

 Simply click on the "Unsubscribe" link provided for this purpose in our newsletter emails or contact us directly so that we can unsubscribe you on our back office system.

I want to delete my account, how can I do?

Our customer service is at your disposal. You can find our contact information on the "Contact us" page accessible from the homepage.

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